We take great care to ensure our products reach you in the best condition possible. However, due to our reliance on third-party courier services, there is a risk of item damage during transit. If you experience any issues, please contact us on the day of delivery and allow time for us to investigate further. We will not be able to assist if a complaint is logged in past that time.

WHAT'S YOUR DELIVERY AREA?

We deliver to all London postcodes within M25 Tuesday to Saturday.
On Sundays, our delivery service is limited to the following postal codes:

SE8, SE22, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20

W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14

E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18,

N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22

NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11

WC1, WC2,

EC1, EC2, EC3, EC4

WHAT ARE YOUR DELIVERY DATES AND TIMES?

We deliver six days a week, from Tuesday to Sunday. You can easily select your preferred delivery date during checkout. Unfortunately, we don't normally offer Monday deliveries. If you urgently need your items on a Monday, please contact us — we might be able to assist you.
Our delivery hours are from 7am to 10pm. To ensure your order is as fresh as possible, we strive to deliver between 8 am and 11 am. If you receive a message from our couriers, please opt for the earliest delivery possible.

CAN I PICK UP MY ORDER MYSELF?

Yes! You’re welcome to collect your order for free from one of our bakeries or markets. You can choose this option during checkout. For the addresses of our collection points, please visit our visit us page.

HOW DO YOU DELIVER WEDDING CAKES?

We hand-deliver wedding cakes to ensure they arrive safely and on time. Please place your order at least one week in advance, preferably two weeks, to allow us to accommodate all your requests. The delivery fee ranges from £45 to £95. You will see the exact delivery cost for your wedding order on the checkout page.

IS THERE A MINIMUM ORDER VALUE?

Yes, we have a minimum order value of £25 for delivery orders. However, there is no minimum order value for pickup orders. Feel free to visit us and pick up your order without any restrictions.

CAN I GET A REFUND OR POSTPONE MY DELIVERY?

Refunds or delivery date change can only take place within 24hours of the customer placing an order and this has to be communicated in writing via an email on our [email protected] email address. Thank you for your understanding!