What are your delivery dates and times?
We deliver seven days a week, Monday to Sunday. You can easily select your preferred delivery date during checkout.
To ensure your order arrives at its peak freshness, we prioritise morning deliveries and between 7 AM and 3 PM. While we are unable to guarantee a specific time slot, we aim to deliver your order as early as possible.
What's your delivery area?
We deliver our brownie boxes and certain season products nationwide. All the rest are delivered to all postcodes within M25.
What if I want a specific slot for delivery?
This is not a problem! We can organise a courier and pass the cost to you. Please send us an email and a member of our team will happily assist you.
What if I do not want to pay for a courier?
We prefer that you receive our products fresh, but can always deliver ourselves a day before, which is free or most affordable.
Can I pick up my order myself?
Yes! You’re welcome to collect your order for free from one of our retail locations, markets included. You can choose this option during checkout. For the addresses of our collection points, please visit our visit us page.
How do you deliver wedding cakes?
We hand-deliver wedding cakes to ensure they arrive safely and on time. Please place your order at least one week in advance, preferably two weeks, to allow us to accommodate all your requests. The delivery fee ranges from £45 to £95. You will see the exact delivery cost for your wedding order on the checkout page.
Is there a minimum order value?
Yes, we have a minimum order value of £30 for delivery orders. However, there is no minimum order value for collected orders. Feel free to visit us and pick up your order without any restrictions.
What are your website delivery fees?
For all our brownie boxes and certain season products the delivery fee is £4.95. For all other orders between £30 and £60, there is a £9.95 delivery fee and for orders over £60 delivery is free. Happy pastry days!
Can I get a refund or postpone my delivery?
Refunds or delivery date changes can only take place within 24 hours of the customer placing an order and this has to be communicated in writing via an email on our [email protected] email address. Thank you for your understanding!
What is your minimum order for wholesale?
This is £35 with the first order being only £10 as a minimum.
Do you charge a delivery fee for wholesale orders?
We do not charge for any order over £35 but we do charge a £5 for orders less than that.
Do you charge for samples for wholesale?
No we do not, but we do have a generous limit as to what can be ordered as samples. We do though charge a £10 fee for the delivery within the M25.